Returns Policy

Trulux Glasshouses (Pacific Glass Ltd) guarantees to repair or replace any product with a manufacturing or material defect for a period of 30 days from date of purchase. This is provided that the defect is not a result of normal wear and tear, or a natural characteristic of the materials used or manufacturing process. The warranty does not cover products used for commercial purposes. Your Trulux glasshouse must be cared for in accordance with the care instructions supplied.

Please note there is a 20 year structural warranty on Trulux glasshouses.

This warranty is in addition to the rights granted by the Consumer Guarantees and Fair Trading Act 1993.

Please ensure that you keep your proof of purchase in order to validate your warranty.

For claims within New Zealand contact us at

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item if applicable and when required to: 20 Carpenter Rd, Auckland , 2013, New Zealand.